ACCOUNT
I can’t remember my login
Don’t worry! Simply request a password reset here. If you are still having trouble, please email support@stableduel.co.uk
How do I close my account?
We would be sad to lose you, but we understand that you may wish to close your account. This is very easy to do, by simply emailing support@stableduel.co.uk with your stable name and simply request for your account to be closed. We will notify you when this has been actioned.
Can I change my stable name?
Yes, but it will wipe out any reward points and game history you had with your prior stable name. You’ll be starting from scratch!
GAME PLAY
How do I replace a non-runner?
If the game hasn’t started yet, you can remove the non-runner and choose a new horse in any race as long as you stay within your current budget. Once the game begins, your horses are locked in. If there is a LATE non-runner, you can replace that horse with any horse that stays within your budget in an upcoming race.
Why is there a delay in the results displayed on TV and those in the game?
Scoring is based on race full results from the Press Association. Final results take longer to produce due to comments and analysis of the race. Don’t worry though, your points will be updated!
What happens if my horse gets disqualified?
In the event of disqualification, [DQ], the disqualified horse will be scored based upon its subsequent finishing position as determined by the course stewards. You can read more by accessing our complete Rules and Scoring page.
How does the point scoring work and bonus system work?
Points are awarded to the 1st, 2nd, 3rd and 4th placed horses. Bonus points are also added based on the margin of the win. Click here for full details on the points and scoring for the game.
What is there is a dead heat?
In the event of a dead heat, BOTH horses will receive points equal to their finishing position, according to the official chart of the race.
How do I choose which pool to enter?
When choosing the game, you can pick what track you’d like to play, what your entry level is, and then which prize pool you want to chase after! The more entries in the game, the more the pool can grow!
How do I work out what my winnings might be?
When you enter each game, you can see what the projected payouts are based on the guarantee. Once in the game, you’ll see the LIVE payouts on the leaderboard!
How many stables can I enter per fixture?
Each game will tell you what your entry limit is. You’ll see that on the screen where you choose your contest.
How often are the competitions?
Everyday! You can choose from different tracks and different entry levels every day.
REWARDS
How do the rewards work?
The more you play the more you earn. From merchandise to raceday perks and free game entries. The points you earn from game play can give you the opportunity to invited to join private games and you may also qualify for an annual championship game.
How do I get more points?
You get points for each stable you create in a game and those points go to your overall annual total.
DEPOSITS AND WITHDRAWALS
How do I make a deposit or withdraw money?
Click on the top left menu icon and then “Add/Withdraw Funds.” Here you can set up your funding account, linking your bank and/or credit card.
How long does a withdrawal take?
Stable Duel will complete the transaction from your player account to your bank within 24-48 hours. If there is a longer delay, contact the customer support team by emailing support@stableduel.co.uk
I haven’t received funds that I am due.
It can take up to 48 hours for funds to be deposited in your account. If you have any concerns, contact customer service by emailing support@stableduel.co.uk
